FAQs

Got questions? We've got answers!

Getting started with ClassForKids:

How do I set-up the system? Am I tied into a contract?

When you sign-up you’ll be taken through a quick tutorial of how to use the basic features, next up you’ll create your schedule and customise your settings. And there's no contract! As long as you're paying your monthly fee, you can use the system. Simple.

I run all year round, can I set this up? I also run one-off events and camps, do you support this?

Of course! Most clubs usually keep their registers and booking to 12 week periods to make it easier to manage attendance and holidays. But with our re-run feature, it only takes a few minutes to set-up your new term dates. We do support one-off events, and you can even have a unique booking link for each part.

What if I need help? There's a few things I'm not sure of, how will I know this will work for me?

We’ve got lots of helpful help guides that will familiarise you with our features. You can also access the team through our in-app messenger straight from your system. We’re here to help you all the way through your ClassForKids journey. That's why we're rated 4.8/5 on Capterra. Want to know more? Get in touch now.

You can also request video guide before you decide to start using the system!

Transitioning your existing parents to ClassForKids:

How do I get my current customers onto ClassForKids?

It’s really simple for parents to book and pay with ClassForKids. Many parents will already have an account with their details saved, and if not, it only takes a couple of minutes. We’ve got lots of templates to help you to explain to your parents the change and what they need to do.

How much time will it take to get set up?

It's probably easier than you think (we've helped large clubs set up over a weekend)! You can get set up in a day and begin to invite your customers to book online. Why not sign-up for a free-trial to see for yourself? Or if you need more time, our award-winning Customer Success team can work closely with you to get you onto the system and set up ahead of your next term.

Will I have to change the way I run my business?

You certainly won't have as much admin to do... Our software has been designed and developed (with love) since 2013 to meet the needs of thousands of businesses just like yours. That said, we do still uncover the odd anomaly, and whilst we are always improving our system, we usually find customers are happier to adopt our suggested best practice than to find a workaround.

Can parents still book through my website? How do I share this on social media?

Yes, your booking link is a custom URL that you can build behind a button on your social channels or fit as an iFrame into your website. You can paste your link straight into a post for parents to follow and book, and even integrate a ‘Contact Now’ button into your Facebook page. If you need help, get in touch.

Using ClassForKids in class:

Should my coaches and staff use the system? Can my staff access register and emergency contact details?

You can have as many users across as many devices as you need at no additional cost. You can even give coaches or teachers a tailored register-only access. Read more about our features here. Coaches can be set up to access specific registers and class details, while admins have access to more functionality such as financials and general feature settings.

My internet connection can be poor in some locations, does ClassForKids still work?

Yes, our mobile registers can be saved and used offline, meaning immediate access to the need-to-know information when you need it.

Can I really re-run a term and auto-enrol in seconds?

Of course! You can learn more about all of our features here!

How are online payments taken? Can my parents still pay in cash?

All online payments are processed securely by our payment provider Stripe. Stripe is a world-recognised online payment system; it's a highly secure and trusted financial platform. Read more about it here. You can still take cash payments and you can even mark this payment against their invoice so your ClassForKids financial reports are accurate.

Can I send an invoice to a parent if they owe me money?

Yes the system allows you to see at a glance who owes you what, and directly send parents a SMS and email reminder. You can read more about our features here.